iWebMail FAQ
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iLogging in to WebMail

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What browser do I need to use Catskill On Line's WebMail?

Because Catskill On Line's WebMail uses frames, please make sure that you are using Netscape 2.02 or higher or Microsoft Internet Explorer 3.X or Higher. Previous versions do not support frames.

Can I use Catskill On Line's WebMail with Web TV?
Yes, you can use Catskill On Line's WebMail with Web TV, but you must request an e-mail address from Catskill On Line. Your new e-mail address will be: yourusername@catskill.net.

I forgot my password - How do I get it?
Please call the Business Office from 9:00am - 5:00pm Monday - Friday at 800-444-9338.

I forgot my User Name - How do I get it?
Please call the Business Office from 9:00am - 5:00pm Monday - Friday at 800-444-9338.

Can I use Catskill On line's WebMail with Windows 3.x?
The Windows 3.x platform does not support Javascript properly. The frames-version of Catskill On Line's Web-Mail will not properly function with this platform.

Can I access Catskill On Line's WebMail from behind a firewall?
If you can access Web pages through your Firewall, you should be able to use Catskill On Line's WebMail. Please consult with your System Administrator to ensure that you can access your WebMail.

Can I access Catskill On Line's Web-Mail from a proxy server?
A network proxy is used to provide additional security between your computer and the Internet (usually along with a firewall) and/or to increase performance between networks by reducing redundant traffic via caching. If you cannot login to your Catskill On Line's Web-Mail account this may be due to a default proxy configuration. Please consult with your System Administrator to ensure that you can access your WebMail.
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iReading your WebMail

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How do I read my Mail?

In order to read your Catskill On Line's WebMail e-mail, you must login with your Username and password.
1. Once you've logged on, you will be in the "Inbox" section of Catskill On Line's Web-Mail. If you are in another section of Catskill On Line's Web-Mail, simply click on "Check Mail (Inbox)".
2. If you have new mail, it will be located in your INBOX.
3. To read a piece of mail, click on subject line of the message. You will then see the body of the message.
4. To check if you have received new mail during your session, click on "Check Mail (Inbox)".

How do I delete my mail?
To delete a message, click on the checkbox to the right of the message(s) you want deleted, and click on the Delete button at the bottom of the mailbox you are viewing.
Please Note:
Any e-mail that is delete in WebMail will no longer be available to you. Occasionally the messages that you have deleted do not disappear after clicking on the Delete button. If this is the case, many times the messages will be gone after you logout and log back in.

How do I download my mail to my hard drive?
Do not delete the mail when using WebMail. It will be available for download when you open your regular mail program.

Can I access Catskill On Line's Web-Mail when I am away from home?
Catskill On Line's Web-Mail is accessible from anywhere in the world. All you need is a computer with a connection to the Internet and a Web Browser that supports Javascript. Simply go to http://webmail.catskill.net and login.
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iSending WebMail

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How do I send a new message to someone?

Once you have logged into Catskill On Line's WebMail, to send a message: Click on "Send a Message" located at the bottom of your screen.

A form will appear on your screen and you can then fill in the appropriate information...

To:
Enter the e-mail address of the person you would like to send mail to. Make sure you fill in the complete, accurate address here, or your mail will not be mailed successfully: e-mailaddress@domain.com.
Subject:
Here you can enter a subject so that the person receiving your mail knows what it is about.
CC:
cc means "carbon copy". By entering e-mail addresses in this field, you can send a carbon copy to multiple people. Enter their e-mail addresses here, separated by a comma. All addresses in the Cc field and in the To field will be shown to the other recipients of the e-mail. Please remember that there must be an e-mail address in the To field before a carbon copy can be successfully sent.
BCC:
Bcc means "blind carbon copy". "Bcc" gives you the same functionality as "Cc" but with privacy. None of the addresses you enter in the "Bcc" field will be shown to recipients of the mail you are sending. Please remember that there must be an e-mail address in the To field before a blind carbon copy can be successfully sent.
Attachment:
If you have a file you would like to attach to your e-mail, click on the Attach File button to attach the document.
Message:
This is where you can type the message you would like to send.

How long can a message be?
Messages that you compose at Catskill On Line's WebMail have a size limit of 1 megabyte. That's a lot of words!

Is there a limit to how many people I can write to in a day?
Catskill On Line's WebMail is very serious about stopping spam (junk) mail. We therefore have implemented daily e-mail address limits to make spamming from a Web-based e-mail account less desirable. When you send an e-mail, you can send it to a maximum of 25 e-mail addresses. These addresses can be listed in any field (To, Cc or Bcc) to reach your 25 e-mail address limit.

How do I send the same message to more than one person (cc)?
To send your message to more than one recipient, you can use either the "To", the "Cc" or the "Bcc" field.
To: you can send your mail to multiple people by listing their e-mail addresses, separated by a comma.
Cc: cc means "carbon copy". You can send a carbon copy to multiple people by entering e-mail addresses in this field, separated by a comma. Please remember that there must be an e-mail address in the To field before a carbon copy can be successfully sent.

How do I send the same message privately to more than one person(bcc)?
Bcc stands for blind carbon copy. This feature enables you to send the same message to more than one person, without the recipients seeing the addresses of other people receiving the mail. To send Bcc mail, list the e-mail addresses, separated by a comma in the Bcc field. Please remember that there must be an e-mail address in the To field before a blind carbon copy can be successfully sent.

How do I send out links in my messages?
To send a message with a link, simply write the full URL. If the recipient's e-mail client can read HTML, it will understand that that the string of text is a link. For example you may include the Catskill On Line's WebMail URL in a message by typing http://webmail.catskill.net.

Can I write messages in HTML or other languages?
While you are able to read HTML in your Catskill On Line's Web-Mail account, you cannot send messages in that language. You may only write messages in plain text (7-bit U.S. ASCII). You may send HTML documents as an attachment.

iAttachments

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How do I Attach a Document to an e-mail?

To send a mail message with an attached document:
1.Click on "Send a Message" on bottom of your screen.
2.Compose your message.
3.Click on the "Browse" button to the left of the Attachment field just above the Subject box.
4.If you know the path of the file you would like to attach, enter it in the box. Otherwise, click on the Browse button.
5.Your browser will display a box which will allow you to find the file you want to attach. When you find the file, click on the Open or Ok button. The path of the file will then be entered in the "File to attach" box.
6.Click on the Attach button. This will return you to your mail message. You can either continue composition of your message, or simply click on the Send button.
7.You may attach 1 document to a message.
Please note: Internet Explorer users must be using version 3.02 or better and have installed the File Upload Patch. If you download the patch, select from the drop down list: Internet Explorer 3.02 File Upload Add-on for Windows 95 & NT.

How do I view an attachment?
When you open an e-mail message which has an attachment, at the bottom of the message will appear the following: "Attachment: the attachment".

If the attachment is a file that your browser is capable of viewing (such as an image .gif, .jpg, or a test file .txt) just click on the attachment. Otherwise, you will need to save the attachment locally to your computer.

How do I save an attachment to my hard drive?
If you want to save the attachment to your local computer, using your mouse, click with the left mouse button, a message window will pop up asking you where on your computer you would like to save the attachment. Once you find where you want to save the attachment, click on Open or OK. Your message will be downloaded to your local computer.

What sort of attachments can I view directly from Catskill On Line's Web-Mail?
Catskill On Line's Web-Mail will automatically display all attachments that are supported by your browser in the body of your Catskill On Line's Web-Mail message. The message types supported by Netscape, version 3.0 or higher and Microsoft Internet Explorer, version 3.0 or higher include text, HTML, GIF, JPEG and MPEG. Downloading browser plug-ins may enable you to view a wider array of attachments automatically.

If an attachment type is not supported by your browser, you will see the name of the attachment in the body of the message. You should click on the attachment name and download this attachment to your personal computer. You can then view the message through whatever application it was created in.

To view an HTML document without seeing the HTML code, the attachment must have an "html" or an "htm" extension. Text extensions (.txt) will display the HTML code in the body of the message.

How do I manually decode attachments?
If you receive a large message consisting largely of indecipherable text, it is probably an attachment that was not automatically decoded.

To decode an attachment that was not automatically decoded, save the message to your hard drive by clicking on Download at the top of the page. Then run the decoding utility appropriate for the encoding method that the sender used. Decoding utilities can be found at various shareware sites on the Internet, such as these sites for Windows and Macintosh platforms.

What is the size limit for attachments?
The size limit for attachments is 2 MB, which can be either one attachment of 2 MB or several that add up to that amount. You can attach 5 attachments per email.
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